Privacy policy
Draft — not legal advice. Have a Florida-licensed attorney review this page before you rely on it.
Last updated: September 2026.
What we collect
When you book online, by phone, or by text, we collect what's needed to do the job and reach you about it: your name, email, phone number, service address, and any access notes you give us (gate codes, parking, etc.). If you create an account, we also store your login email and a history of your bookings. We don't collect payment card details on the site — payment happens outside the site, after the job.
Cookies and analytics
The site uses a session cookie to remember your booking-in-progress, and Google Analytics to understand traffic and which pages lead to bookings. If you arrive from a Google ad, Google may set a cookie to measure that. None of this is used to identify you personally outside of aggregate reporting.
Maps and address lookup
When you enter an address, the site may use Google's address-lookup and mapping services to confirm the location and check it's in our service area. That address is sent to Google as part of that lookup.
Email and text messages
We send booking confirmations, and cancellation/reschedule links, by email and text through our email provider and Twilio (a text-messaging provider). By giving us your phone number for a booking, you agree to receive text messages about that booking. Reply STOP to any text to opt out of texts, or HELP for help. Message and data rates may apply. We don't sell or share your phone number for marketing by other companies.
Who else sees your information
We share booking details with the service providers that make the site work: our email provider, Twilio for texts, and Google for maps, calendar scheduling, and analytics. We don't sell your information. If a booking comes to us through Thumbtack or Google Local Services, that marketplace has its own privacy policy for the information you gave them.
How long we keep it
We keep booking records for our own operational and tax purposes. If you'd like your information removed and you have no active or recent booking, contact us and we'll do our best to accommodate that within what we're required to keep.
Contact
Questions about this policy — call or text us: (407) 743-8131